Privacy Policy

What we collect

• Contact form details, such as name, email address, enquiry type, and message.
• Technical website data, such as pages visited, device information, browser type, approximate location, and analytics events.
• Email or communication records when you contact us directly.
• Doctor, clinic, or partner information that is submitted to us for editorial, review, partnership, or administrative purposes.

How we use personal data

• To respond to enquiries.
• To review correction requests, editorial questions, doctor interest, clinic enquiries, or partnership requests.
• To operate, secure, improve, and measure the website.
• To maintain editorial records, compliance records, and contact history where needed.
• To meet legal, regulatory, security, or audit requirements.

Medical information

Doctors Decode is not a medical service provider and does not ask users to send private medical records through the contact form. Please do not submit urgent symptoms, diagnosis requests, test results, or personal treatment questions through the website.

If you send health information to us, we may use it only to understand and respond to your enquiry, unless the law requires otherwise. We may not be able to provide a medical response.

Sharing of personal data

Doctors Decode does not sell personal medical data. We may share personal data with service providers who help us operate the website, email systems, analytics, security, hosting, or editorial workflow.

We may also share information where required by law, regulation, court order, security need, or to protect rights, safety, and legitimate interests.

Cookies and analytics

We may use cookies, analytics tools, and similar technologies to understand site performance, content usefulness, and user behaviour. These tools help us improve the website and identify technical issues.

You can manage cookies through your browser settings. Blocking cookies may affect some site features.

Retention and security

We keep personal data only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required for legal, compliance, audit, or security reasons.

We use reasonable administrative, technical, and organisational measures to protect personal data. No website or email system is completely secure.

Your choices

You may contact us to request access, correction, or withdrawal of consent for personal data that Doctors Decode controls, subject to legal and operational limits.

For privacy questions, email info@doctorsdecode.com.